Privacy Policy

1. Introduction

AI Soft Academy (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, store, disclose, and otherwise process personal information when you visit our website, create an account, enrol in a course, make a payment, contact us, or use our educational services.

This policy should be read together with our Terms & Conditions. Our actual handling of personal information depends on the features you use and the information you provide.

2. Who We Are

3. Information We May Collect

Depending on how you use the website, we may collect these categories of information:

• Identity and contact information: name, email address, phone number, and other details you provide.
• Account information: login identifiers, preferences, and account settings. Passwords, if used, should be stored using appropriate security measures rather than in readable form.
• Course and learning information: enrolments, course progress, quiz or assessment results, completion records, and certificates where offered.
• Transaction information: purchased courses, order IDs, payment status, billing details, and refund records. Card or banking credentials may be handled directly by the relevant payment provider.
• Communications: information in messages, support requests, feedback, surveys, or complaints.
• Technical and usage information: where enabled, IP address, browser type, device information, pages visited, approximate usage times, and diagnostic logs.
• Cookie data: information collected through cookies or similar tools, as described in our cookie notice or relevant browser controls.

We will collect information relevant to the purposes described in this policy or otherwise permitted by applicable law.

4. How We Use Information

Subject to applicable law, we may use personal information to:

• Create and administer user accounts.
• Provide access to free and paid courses, course materials, assessments, and certificates where offered.
• Process purchases, confirm payments, manage refunds, and maintain transaction records.
• Respond to questions, support requests, complaints, and other communications.
• Send service-related messages, including enrolment confirmations, access instructions, security notices, and important policy updates.
• Maintain website security, prevent fraud, troubleshoot errors, and improve reliability.
• Understand website and course usage where appropriate analytics are enabled.
• Comply with legal obligations and establish, exercise, or defend legal claims.
• Send promotional communications only where permitted by law and, where required, with consent or other valid authorisation.

5. Legal Basis, Notice and Consent

We will process personal data in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and provisions and rules in force and applicable to our activities.

Where required, we will provide appropriate notice and obtain valid consent before processing personal data, unless another legally recognised basis applies. Where processing relies on consent, you may withdraw it using the method in the relevant notice or by contacting us. Withdrawal does not affect the lawfulness of prior processing, and some processing may continue where permitted or required by law.

6. Payments and Payment Providers

Course payments may be processed by a third-party payment gateway or provider selected for the transaction.

Payment provider(s) used: [Insert actual provider names, or remove this placeholder if not applicable.]

Payment providers may process payment information under their own terms and privacy policies. We may receive transaction confirmations, payment status, order references, limited billing information, or refund information needed to administer your purchase. Do not send full card numbers, security codes, passwords, or banking credentials to us by email or support forms.

7. When We Share Information

We do not sell personal information as part of the services described in this policy. We may disclose relevant information, where necessary and lawful, to:

• Service providers: hosting, website maintenance, email delivery, learning management systems, customer support, analytics, and payment processing providers actually used by us.
• Professional advisers: lawyers, accountants, auditors, or other advisers where reasonably necessary.
• Authorities: where disclosure is required by law or valid legal process, or necessary to protect legal rights and safety.
• Business transfer parties: if our business is reorganised, merged, or transferred, subject to applicable confidentiality and legal requirements.

Actual third-party tools used: [List your actual hosting provider, learning platform, analytics tools, email service, and other providers that receive personal data. Remove those that do not apply.]

Where appropriate, we take reasonable steps to ensure service providers handle information consistently with their obligations and applicable law.

8. Cookies and Analytics

Our website may use cookies or similar technologies to maintain sessions, remember preferences, support security, and understand website usage. Actual technologies depend on our website configuration.

Cookies and analytics tools used: [List actual tools or state that none are used after verifying your website setup.]

You may control cookies through your browser settings. Disabling certain cookies may affect functionality. Where required, we will provide notice and obtain consent before using non-essential cookies or similar technologies.

9. Marketing Communications

We may send service-related communications needed to administer your account, purchases, or courses. Promotional emails or messages will be sent in accordance with applicable law and any required consent or authorisation.

Opt out using the unsubscribe link where available or contact [Insert Support Email]. Even if you opt out of marketing, we may still send essential service, security, transaction, or legal notices.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide Services, maintain course and transaction records, resolve disputes, enforce agreements, and meet legal requirements. Retention periods depend on the information type and purpose.

Retention schedule: [Insert your actual retention periods or criteria for account data, learning records, support communications, and financial records.]

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law, subject to lawful retention requirements and appropriate backups.

11. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. Depending on our systems, safeguards may include access controls, secure connections, restricted permissions, software updates, and appropriate service-provider controls.

No website, storage system, or internet transmission can be guaranteed completely secure. Use a strong, unique password where accounts are offered and notify us promptly if you suspect unauthorised account access. We will handle personal data breaches in accordance with applicable legal requirements.

12. International Processing

Some service providers may store or process information outside India. Where personal data is transferred or processed internationally, we will comply with applicable Indian law and any relevant restrictions or requirements.

Known processing or storage locations: [Insert countries or locations if known and relevant, based on your actual providers.]

13. Children and Minors

Our services are intended for students and professionals. If a user is a child under applicable law, we will handle their personal data in accordance with legal requirements, including any required verifiable parental consent and restrictions on tracking, behavioural monitoring, or targeted advertising.

Do not knowingly submit a child’s personal information unless authorised and applicable requirements have been met. If you believe a child’s personal information has been provided improperly, contact [Insert Privacy Contact Email].

14. Your Privacy Rights and Choices

Subject to applicable law and relevant conditions or exceptions, you may be entitled to request information about personal data we process, seek correction or updating of inaccurate information, request erasure, withdraw consent where processing is based on consent, or raise a grievance.

To submit a request, contact [Insert Privacy Contact Email] and describe your request. We may need to verify your identity before acting and will respond in accordance with applicable law. Some information may need to be retained where required by law or for other lawful purposes.

15. Third-Party Links and Services

Our website or course materials may link to third-party websites, applications, AI tools, video platforms, or other services. Those services are controlled by their respective providers and have their own privacy practices. Review their privacy policies before providing information or using them. This policy applies to AI Soft Academy’s handling of information and does not govern independent third-party services.

16. AI Tools and User-Submitted Information

Our educational content may discuss or demonstrate third-party AI tools. If you submit personal, confidential, or proprietary information to an external AI tool, that information may be handled under the provider’s terms and privacy policy.

Unless we expressly state otherwise, do not submit sensitive personal information, passwords, payment credentials, confidential business information, or another person’s information into AI tools as part of a course exercise. Review the relevant tool’s privacy settings and terms before use.

If AI Soft Academy introduces a feature that processes user information using an AI provider, we will update relevant notices as appropriate before or when that feature becomes available.

17. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, data practices, technology, or applicable law. We will publish updates on this page and revise the “Last Updated” date. Where required, we will provide additional notice or obtain consent for material changes.

18. Contact and Grievances

For privacy questions, requests, or complaints, contact:

We will review and respond to privacy requests and complaints in accordance with applicable law.

19. Applicable Law

This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including applicable data protection and consumer protection requirements. Nothing in this policy limits any right or remedy that cannot lawfully be excluded.